PhD Defence • Human-Computer Interaction • Using a Capability Sensitive Design Approach to Support Newcomers Well-being

Please note: This PhD defence will take place online.

Nabil Bin Hannan, PhD candidate
David R. Cheriton School of Computer Science

Supervisor: Professor Edith Law

Newcomers transitioning to a new country face many challenges, and their well-being is impacted due to unfamiliarity with self-navigating in a new environment. This thesis explores how Capability Sensitive Design (CSD) can be operationalized to guide the end-to-end design and evaluation of technologies that support the well-being of newcomers during life transitions. While the CSD framework has recently been investigated in Human Computer Interaction (HCI) for its ethical focus on supporting what individuals have reason to value, there remains a gap in how it can be translated into concrete, scalable technology design processes.

To address this, we present a multi-stage methodology that includes formative interviews, co-design sessions, prototype development, and a longitudinal field study to evaluate the application prototype. We begin by mapping the lived experiences of newcomers using a capability-oriented interview protocol and with the use of a capability board to surface valued goals and challenges. This informed a co-design process using modified capability cards, where both newcomers and organizational stakeholders ideated design features aligned with the ten central capabilities. Drawing on these insights, we developed the Newcomer App — a multilingual mobile platform offering four core features: goal-oriented planning, capability-aligned suggestions, resource search and browsing, and reflective tracking. We evaluated this platform in an eight-week field study that included in-app activity logging and post-study interviews.

Our findings show that newcomers were able to identify capability-aligned goals which they found helpful, translate them into intentional plans, and reflect on both their achievements and the conversion factors that influenced outcomes. Importantly, we observed how CSD-informed features constructed self-discovery, increased agency, and facilitated social contribution, particularly in the capabilities of social connection, emotional well-being, and community participation. The study also highlighted the importance of contextual and social barriers in determining whether users could turn suggestions into meaningful actions. This thesis contributes an operational model for applying CSD across the full design lifecycle, offering insights for researchers and practitioners. By translating ethical commitments into deployable technologies, our work extends prior research in HCI and design social justice, demonstrating how technologies can support equitable pathways toward well-being for marginalized groups, such as newcomers in navigating complex transitions.

Attend this PhD defence virtually on Zoom.